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THE WELLNESS STUDIO'S POLICY

FINANCIAL & PAYMENT POLICY

The Wellness Studio gladly accepts HSA and FSA cards. Additional forms of payment accepted include: cash, checks, debit and credit cards (Visa, Mastercard, Discover, and American Express). Payments are due at the time of service. 

CANCELLATION & RESCHEDULING POLICY

Your session time is reserved specifically for you. If you need to cancel or reschedule your session, please do so at least 24 hours before your scheduled session time. Changes can be made online using the link in your confirmation email, by calling us at 952-491-0588 or sending an email to sybil@thewellnessstudio.net.

All sessions (including new patient and membership sessions) that need to be cancelled or rescheduled with less than a 24 hour notice will be charged a full session to your card on file. This includes missed sessions ("no shows").

Please remember that, as a small business owner, my schedule doesn't allow me time to find another patient to take your short notice cancellation, so this appointment time will typically go un-used.

Exceptions will be made for late cancellation or rescheduling for the following reasons:​​

  • Cancellation due COVID-19 symptoms or diagnosis

  • Bad weather with local school closure

Sessions are considered cancelled and forfeited 15 minutes after the session time without advance notice and charged to the card on file per the policy. Please call or text 952-491-0588 if you are running late (so I don't worry about you!)

ACUPUNCTURE MAINTENANCE MEMBERSHIP

  • The Acupuncture Membership is a monthly autopay subscription (auto payment with card on file). 

  • You receive 2 Acupuncture sessions per month

  • Auto payments are withdrawn on the 1st of the month

  • Members are able to add additional Acupuncture sessions for a discounted rate 

  • Auto payments continue until you notify Sybil (sybil@thewellnessstudio.net) with a 30 day cancellation notice

  • If you do not use your two sessions during that time frame, the sessions are not rolled over

  • Membership sessions cannot be shared with other members or transferred to other patients

  • The Cancellation Policy is in place for Membership Session(s)

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